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As an early-career librarian, I went to the CARL Conference hoping to get a glimpse of the latest trends in librarianship, and to come away with a sense of coming shifts in the profession I need to be aware of – a glimpse into my own future. What skills does the modern academic librarian need to have? What do they need to be ready to do? What are library patrons looking for now, and what will they be looking for in the years ahead? How can I shape my career in order to be on the forward edge of coming changes?
Changing the Metrics
The first plenary lecture, by Dr. Peter Hernon of Simmons College, covered a broad span of the issues he sees in the profession and some emerging trends. His shock statistic was that reference desk approaches are down 80% from where they used to be. This confirms what everyone has been saying since the advent of internet search: reference, as a department and core duty of librarianship, is in trouble.
I’ve written about reference before, and made it clear that I don’t believe reference is dead (see There He Sat With An Answer For All and my e-Portfolio Competency I). Still, even as an ardent backer of continued (though diversified) reference service, I have to agree that a MLIS graduate can no longer claim to be solely a reference specialist and expect to find work. These days, a librarian needs to have a wider set of skills; capable of providing reference, yes, but inevitably even a reference department librarian will have responsibilities in library instruction, collection development, electronic resources and so on.
The bigger issue is that many traditional statistics of library usage – reference inquiries, circulation, and so on – often indicate to university administrators that libraries are declining, ergo library budgets get cut. So libraries need to produce research – quantitative evidence – to show administrators all of the benefits of continued library support. It needs to become clear what value libraries are supplying students; what are students getting per tuition dollar provided to the library? New metrics can show just how vital libraries remain (some of the presentations I discussed in the Post-CARL Review, Pt. 1 had examples of just the sorts of quantitative research libraries can be doing).
Early Career Librarians
One of the final-day workshops I attended at the conference was a discussion of issues for early career librarians, hosted by Katherine O’Clair of Cal Poly, SLO. There was a lot of practical advice to be had, both in a general sense, and some for me and my situation specifically. Since it was an open discussion, a lot of the attendees had different points of view; some reiterated the commonly held belief that if you’re a paraprofessional (instead of a librarian) for more than a couple years, you’re stuck being a paraprofessional forever. Others disputed that assumption on the basis of the current economy; hiring managers will be more forgiving of non-professional level work on your résumé given of how few opportunities are out there right now.
The eventual consensus was that getting your first professional level job isn’t a function of how long you have or haven’t worked as a paraprofessional, but rather the relationship you’ve developed with your professional level colleagues, peers and professional organizations. It’s vital to develop connections, attend conferences, and write papers; these activities show a professional-level of interest and can make up for any deficiencies on your curriculum vitae.
Some very good personal advice I received from an established librarian attending the session was that my digitization experience at the California Academy of Sciences, while archival by nature and not at an academic library, still provided me a skill-set a lot of libraries don’t have on staff; he made the point that even if I’m applying for a reference or instructional-heavy academic position, I should promote my digitizing experience. That skill – even if a library hadn’t considered it a priority – could make me a more attractive candidate. I’m capable of stretching a job description (and an FTE) to include new responsibilities, increasing my value.
That concept really holds true to any skill you might have. Don’t discard arrows from your quiver just because they aren’t listed in a posted job description. Make sure a library that is hiring knows all the different things you can do (budgeting experience? supervisory experience? Mention it).
Overall, I feel I came away from the conference with a better idea of current trends in academic libraries and how to better market myself in what is a competitive market. And those are marks of a successful conference-going experience (another mark would be a good time socializing and networking; I did that too!).
They coaxed and questioned, they queried and quizzed,
Till the windows winked and the pillars whizzed:
O, heavens, the things they wanted to know
From Moses’ tomb down to dynamo!
“I should like to make some Ozokerite;”
“A cure, if you please, for potato-blight;”
“What is the catch of Saskatchewan River?”
“What have you got on the spleen and liver?”
“The pedigree of the monkey-wrench -
Had I better look in Darwin or Trench?”
“Is there any new trick for coloring butter?
By the way, do you swear by Dewey or Cutter?”
-Excerpt from “A Librarian’s Dream”, by John Vance Cheney, 1891
Publicly presented that year at the American Library Association Conference
Reference is one of the most hallowed and ancient duties of a librarian. Regardless of technology and changing times, librarians have always had two fundamental duties, from Ninevah to Alexandria to the Boston Atheneum: organizing the collection (cataloging) and helping the patrons (reference). In the face of Google and the web at large there are many cries, to paraphrase Nietzsche, that “Reference is Dead!”
Reference is not dead. The shape of it, however, is changing.
It is true that in a minute or so of googling I could find out how to make ozokerite, and would not need to disturb the librarian. Reference inquiries at public libraries are undeniably down. However, the number of online databases continues to multiply, and the differences between the various subscription and free services are becoming trickier and trickier to master. Standards are far from uniform, and students arrive at projects with little or no schooling in research tools. There is still room for the professional. With much of the need coming from our academic institutions — both the students and the research faculty — the academic library needs to take a look at how researchers work and how to best provide them with the reference service they still need.
When researching a new subject, my first step — and this is becoming close to universal — is to sit down at my computer. I see what I can find on google first, and from there I might log onto San José’s King Library databases to find peer-reviewed articles and resources. Only after I have exhausted online resources will I start to look at print information and archival collections. Since the bulk of my time is spent looking at a monitor — a monitor in my house — it makes sense that my library be there waiting for me. I live 70 miles away from the King Library, but I still need reference services. I just need it where and when it is convenient. Fortunately, computer technology — the very bane said to be the Death of Reference — is the tool I can use to connect to professional librarians, 24 hours a day. Email is a difficult tool to use for reference since so many inquiries require back-and-forth responses. The key is synchronous communication. Chat, Instant Messaging, and SMS Texting are all forms of typed, synchronous communication. VOIP (voice over internet protocol) is a form of verbal communication that can blend audio, text and video. Both types of services can take place when the patron is front of their own computer (or the library’s, for that matter), or over a mobile telephony device. Since the researcher will spend more time at their computer than in the Reference Department, that’s where reference services need to be located to be useful.
The Latest Tools and Tricks
There are a number of different “2.0″ tools that libraries are using to provide synchronous online reference. Most are variations on the same concept. The IM world is beset by competing Instant Messaging services, each with their own log-in data, such as AOL’s AIM, Google Talk, MSN and Yahoo!, but this can be sidestepped by services like Meebo or Plugoo, both of which provide account holders with blog or webpage-ready widgets that merge different services and allow anonymous users to contact account holders. In this case, the account holder would be the library’s reference department. IM, and its kissing cousins text and chat, are great ways to provide reference since the written word can provide greater clarity than conversation and relevant html links can be copied, pasted and sent straight to the user.
I’ve been able to both use and provide chat reference and found it to be a great way to communicate — with a couple caveats: 1) It’s better to use a chat service provided by a library you are a member of, since then the librarian can accurately judge what resources are available to you; and 2) the user and librarian should both be prompt in replying to each other. A long lag-time between responses — I’ve had patrons go five minutes or more without responding to a question from me — disrupts the process and makes it hard to narrow down the question’s parameters. Obviously a phone or in-person reference interview is not in danger of going idle at seemingly random intervals.
I would also invite readers of this blog to head over to The Pinakes reference desk, near the top right of the screen. You’ll find a Meebo widget with which you can fire any questions you might have my way. You don’t need an account to use this tool. If it indicates I am online, I will try and answer you straightaway; if I’m not, I’ll get back to you as soon as possible.
An alternative to text-only services is VOIP in the form of a service like Skype. In its most basic use, Skype is a great way to get free long distance phone calls; with a microphone and speakers (or a headset) the user can speak to any other Skype user for free and make calls to land lines and cell phones. Skype can also be used to send SMS text messages or live chat. A computer with a video camera — increasingly a standard feature on monitors and laptops — can be used as a video phone. The user can simultaneously use the chat features as well, so a Skype reference call could feature live voice interaction with copied links to information resources. Far more versatile than a standard phone call! My experiments with Skype this week reveal that it has a few bugs to work out — different users had different interfaces, the program crashed on some users — but it’s safe to guess it’s only a matter of time before the platform is stable and consistent. The catch with a service like Skype, or even the more bare-bones video conferencing provided by Google or Meebo — is that only a small percentage of users are comfortable with using them (and have the technology).
This is even more true of the Java-based Elluminate, a great video conferencing tool used by many educational institutions but not something most library users have experience using. It allows the moderator to speak back and forth with users, show the user web sites, interact on a virtual white board and more. Earlier tonight I got a great tutorial on Elluminate from the host of Bibliotechno (who is a regular SLIS Elluminate moderator), but are library users really going to flock to a program that requires a tutorial in the first place? Elluminate would probably be best used by libraries on university campuses that are focused on e-learning, with students already accustomed to its use.
None of these services have yet passed the tipping point of popularity and saturation, but I suspect each will become more and more popular — and replaced by dramatically more user-friendly and intuitive variants — as the aughts fade to the teens.
We should not mourn the fact that the number of reference interactions is diminishing. What we are losing in quantity we can make up for in quality — we have more time to work in-depth with the patrons that need it. The reference inquiries that are disappearing in the face of internet search are the ones that weren’t that hard to answer in the first place. Instead, we can grant more time and more assistance to those researchers, students and patrons who are looking into serious questions or truly need help learning and mastering the tools of academic research. This is a blessing.
In his chair, unflinching took shock after shock;
Without so much as a glance at his clock,
He answered ‘em, yea, by Peter and Paul,
Serenely he answered ‘em, one and all.
His dinner at six, ’twas now quite eleven,
But there he sat, as the saints sit in Heaven;
The friend, the peer, of the shades on the wall,
There he sat with an answer for all
-Further excerpt from “A Librarian’s Dream”, by John Vance Cheney, 1891
The full text of the poem quoted in this blog post can be found in the Papers and Proceedings of the General Meeting of the American Library Association, 1892, pgs. 137-138.